Return Eligibility
To be eligible for a return, items must be unused and in their original packaging. This includes all accessories, manuals, and any promotional items that were included with the purchase. If the item shows signs of use or damage, we reserve the right to deny the return request. You must initiate the return process within 30 days of receiving your order.
How to Request a Return
To request a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please allow up to 3 business days for us to process your request and provide you with the necessary information.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may not receive a refund if the item is lost in transit.
Refund Processing Time
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return process outlined above to initiate your return. Once we receive the returned item, you can proceed with your new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue, along with any relevant photos. We will assess the situation and may offer a replacement or refund based on the circumstances. You must report damaged or defective items within 7 days of receiving your order.
Final Sale Items
Certain items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on the product page. Please review the product details carefully before making a purchase. If you have any questions about the eligibility of an item for return, contact us prior to purchasing.